WARRANTY FOR PRODUCT DEFECTS
The product purchased on CLOVER’s website is subject to the warranty provided by Italian Law.
This warranty covers defects and malfunctions of the products compared to the description on the CLOVER website.
The warranty does not cover product misuse or malfunctions resulting from poor maintenance.
The warranty covers only malfunctions due to defects in the production process or defects in the materials used in the product’s production process.
To obtain this guarantee, it is necessary:
- Send an e-mail to customercare@clover.it describing the problem that occurred with the product.
- Respond to CLOVER’s questions to check for misunderstanding or misuse of the product and avoid unnecessary expense to both parties.
- Fill out the “warranty form,” specially sent by CLOVER, after the previous step if certificated that the issue is covered by warranty.
- Pack the product reported as defective in its original packaging with all its accessories and documentation.
- Deliver the package to a carrier for shipment to CLOVER.
CLOVER reserves the right to inspect the product and if Clover finds that it is defective, to repair or replace it at its sole discretion. If the product is found to be defective, CLOVER will return the repaired or replaced product at its own expense.
If the product is instead found to be free of defects, CLOVER will notify the Buyer by e-mail requesting payment in advance of the transportation costs to return the product.